Here are some of the most frequently asked questions we hear, and our answers:
Lifeline offers you and your loved ones peace of mind, independence, early intervention, and reassurance. Our goal is to give you the confidence to continue to live independently in your own home, doing things for yourself. We do this by ensuring that you know whenever you need help, it’s just a button push away.
No. In fact, a recent clinical study stated that Lifeline users were 10 times less likely to require a long-term care facility, like a nursing home, than people who didn’t use the Lifeline Service. Lifeline actually helps you preserve your independence by giving you the confidence to continue to live where you want to in your own home-enjoying a lifetime of memories. You’re always in complete control. Press your Personal Help button when you need assistance.
Lifeline is like insurance. You may never need it, but if you do, you’ll be glad you have it. It’s reassuring to know that if you have a sudden illness or injury, help will be on the way in a matter of minutes even if you can’t move or speak.
Between your neighbor's visits, you’re left unprotected. You could fall and be unable to get help for over 24 hours. A study published in the “New England Journal of Medicine” reported that People found within one hour of a fall are five times more likely to survive that those who remain helpless for over 72 hours.
It’s surprisingly affordable. You don’t have to buy anything or make a long-term commitment. You pay a low, one-time installation charge and a low monthly fee for as long as you use the service and, the monthly fee is the same no matter how many times in a month you use the service.
The highly trained staff at the Philips Lifeline Monitoring Center will answer your calls and send for local help. When you register, we will send them your doctor's name and the health care facility where you would prefer to be taken to.
It’s simpler than using a telephone. All you have to do is press Your Personal Help Button. Our communicators have a highly sensitive speakerphone that lets the monitor speak to you, even if you can’t get to the phone.
If you press your Personal Help Button but cannot speak, all of your important information is displayed on a screen for the operator, so the type of help you need is quickly determined by our monitoring staff.
There are just 2 pieces of equipment: Your Personal Help Button wore as a pendant or on a wristband, and the communicator located in the home and connected to your telephone line.
You must have a home phone to use the service. It will not work if your only phone is a cell phone.
No. You can be in another room, on a different floor, or even outside in your yard. A test range is made at the time of installation to make sure your signal will be received.
Your Personal Help Button is completely waterproof (not just “water-resistant”) so you should wear it in the shower or bath, where many falls occur.
It begins with your call to Jefferson County Health Center’s Lifeline office. Knowledgeable employees are waiting to discuss your special needs, and answer your questions about the Lifeline Service. They will ask questions regarding your health and obtain information that is specific to your needs. CALL 641-472-4111 and ask for the Lifeline Office. Or call Barb directly at 641-469-4365.
The JCHC installer will also locate the best site for the communicator and install it. Our trained volunteer won’t leave until you have practiced using you Personal Help Button to call the Lifeline Response Center and you feel comfortable using the service.
Each month the JCHC Lifeline staff does a personal test call to your home. The subscriber, the family or a concerned friend may call the Lifeline office and report any potential equipment problems.
When others can't be with you, Lifeline is...24-hours-a-day, 365-days-a-year.