For questions, pricing and installation of a LIFELINE unit in your home, please call the JCHC Lifeline Office at 641-469-4365.


Here are some of the most frequently asked questions we hear, and our answers:

How will I benefit From The Lifeline® Personal Response Service?

Lifeline offers you and your loved ones peace of mind, independence, early intervention, and reassurance. Our goal is to give you the confidence to continue to live independently in your own home, doing things for yourself. We do this by ensuring that you know whenever you need help, it’s just a button push away.

My Independence is very important to me. Would I be giving that up by subscribing to Lifeline?

No. In fact, a recent clinical study stated that Lifeline users were 10 times less likely to require a long-term care facility, like a nursing home, than people who didn’t use the Lifeline Service. Lifeline actually helps you preserve your independence by giving you the confidence to continue to live where you want to in your own home-enjoying a lifetime of memories. You’re always in complete control. Press your Personal Help button when you need assistance.

I’m Fine On My Own. Why Would I Want Lifeline?

Lifeline is like insurance. You may never need it, but if you do, you’ll be glad you have it. It’s reassuring to know that if you have a sudden illness or injury, help will be on the way in a matter of minutes even if you can’t move or speak.

I Already Have All The Help I Need. My Neighbor Checks In With Me Every Day.

Between your neighbor's visits, you’re left unprotected. You could fall and be unable to get help for over 24 hours. A study published in the “New England Journal of Medicine” reported that People found within one hour of a fall are five times more likely to survive that those who remain helpless for over 72 hours.

How Much Does The Service Cost?

It’s surprisingly affordable. You don’t have to buy anything or make a long-term commitment. You pay a low, one-time installation charge and a low monthly fee for as long as you use the service and, the monthly fee is the same no matter how many times in a month you use the service.

Who Answers My Call?

The highly trained staff at the Philips Lifeline Monitoring Center will answer your calls and send for local help.  When you register, we will send them your doctor's name and the health care facility where you would prefer to be taken to.

Is Lifeline Complicated To Use?

It’s simpler than using a telephone. All you have to do is press Your Personal Help Button. Our communicators have a highly sensitive speakerphone that lets the monitor speak to you, even if you can’t get to the phone.

What if I can’t speak?

If you press your Personal Help Button but cannot speak, all of your important information is displayed on a screen for the operator, so the type of help you need is quickly determined by our monitoring staff.

Is There A Lot Of Equipment Involved?  What kind of phone line do I need?

There are just 2 pieces of equipment: Your Personal Help Button worn as a pendant or on a wristband, and the communicator located in the home and connected to your telephone line.  

You may connect to a landline or wireless service if wireless service is available in your area.

Do I Have To Be In The Same Room As The Communicator For It To Work ?

No. You can be in another room, on a different floor, or even outside in your yard. A test range is made at the time of installation to make sure your signal will be received.

What if the help button gets wet in my shower?

Your Personal Help Button is completely waterproof (not just “water-resistant”) so you should wear it in the shower or bath, where many falls occur.

What Is The Next Step If I Decide To Subscribe?

It begins with your call to Jefferson County Health Center’s Lifeline office. Knowledgeable employees are waiting to discuss your special needs, and answer your questions about the Lifeline Service. They will ask questions regarding your health and obtain information that is specific to your needs. CALL 641-472-4111 and ask for the Lifeline Office. Or call the JCHC Lifeline Office directly at 641-469-4365.

The JCHC installer will also locate the best site for the communicator and install it. Our trained volunteer won’t leave until you have practiced using your Personal Help Button to call the Lifeline Response Center and you feel comfortable using the unit.

You are asked to test your personal help button once a month or Phillips Lifeline will contact you.

When others can't be with you, Lifeline is...24-hours-a-day, 365-days-a-year.